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❶The moderating role of virtual product experience. It should be mentioned that those parameters are subjective so for this reason the number of customer satisfaction factors can be continue because of our practice, feelings during or after the given service.

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Journal of Retailing and Consumer Services

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Based on these results, discusses the pervasive effects of customer service on consumer complaining behavior, and offers managerial recommendations. The effects of customer service on consumer complaining behavior | Journal .

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The most downloaded articles from Journal of Retailing and Consumer Services in the last 90 days. Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future Appalayya Meesala | Justin Paul. The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Journal of Marketing Vol. 69 (October ), – that occurs in a customer’s use of fixed-phone service, cel-lular phone service, modem-based Internet service.

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