It has been augured that employee motivation theories are used within hospitality organization to improve service quality and to encourage people for providing the best services. The employee motivation theory used in hospitality organization includes Maslow's need-hierarchy theory, Herzberg's two-factor theory, Vroom's expectancy theory, Adams' equity theory, and Skinner's reinforcement theory.
As per the facts of Maslow's need-hierarchy theory, the employees can be motivated by satisfying their needs in a hierarchical format, furthermore Cameron and Pierce Firstly , lower level of needs are to be satisfied before higher level so as to motivate employees. Herzberg's theory, on the other hand based on the factors that are important to motivate employees such as motivators and hygienes.
Motivator are intrinsic factors like as achievement and recognition, job satisfaction that encourage people to work effectively. The hygiene factors known to be extrinsic factors which includes pay and job insecurity. Vroom's theory based on the fact that the efforts of employees somewhat leads to quality performance and on the basis of performance employees are rewarded.
The investigation conducted by Cameron and Pierce found rewards can be provided in monetary and non-monetary terms. The positive rewards significantly lead to high motivation among employees hence, organizational performance increases. On the other hand, Adams' theory stated that employees are to be provided with equal opportunities in the workplace so their moral can be improved.
However, it has been witnessed that employees strive for equity among themselves, in an organization. The equal opportunities provided to the employees of hospitality organizations is the best motivation for employees. Skinner's theory is also a most used theory at the workplace that defines a link between behaviours of good performers and its positive outcomes in the form of organizational efficiency.
To the view point of Wang and Fesenmaier this theory also defines behaviour of non performer and their negative outcomes and this is seen to be the best factor which motivates both kinds of employees to work effectively. This theory further facts that managers should positively reinforce employee behaviours so as to improve their performance. According to Omar, Jusoff and Hussin the high-quality leaders are capable to motivate employees for accomplishing a good job and it has been also witnessed that most of the employees became loyal when they are leaded by superior leaders.
However, the importance of leadership in motivating employees is found to be crucial in hospitality organization. Furthermore Chadwallader, Jarvis, Bitner and Ostrom explained that in order to receive a better response from employees it is good to deliver them choice of autonomy regarding execution of new approach in innovations.
The significance of employee motivation is long been witnessed within services industry as most of the service are rendered by the people working in the industry. In this aspect, employees motivation is the major force to survive in rapidly changing workplace. Hossain and Hossain, the organization depends on performance of motivated employees as it is important to improve organizational performance Hossain and Hossain, The performance of employees are influenced by their motivation level as well as it has been witnessed Park, Kim and Krishna employees are motivated by providing attractive rewards and recognition Park, Kim and Krishna, To the view point of Halal The performance appraisal system also affects the performance of employees, in case the employees are provided with better pay scale and incentives than motivation can be achieved Halal, Nonetheless , it has been witnessed that reward system depends upon the size of organization.
The investigation conducted by Hossain and Hossain found that effective reward and recognition system key of attaining employees motivation, however, inappropriate reward and recognition lead to de-motivation among staff that affects the performance of company. Karatepe and Tekinkus, there are some factors including work-family conflict and poor job security de-motivated employees. In the investigation Mayfield and Mayfield it has been found that high level of intrinsic motivation increases job performance as employees work effectively in the organization.
The employees can motivate by motivate employees by providing better monetary compensation and good growth opportunities. Motivate employees provides better productivity and they satisfy customer demand in an effective manner. It is because; their goals are aligned with the success of business. Due to this aspect, they provide services from best of their capabilities in order to achieve aims and objectives of the organization.
Wang and Fesenmaier carried out research on employee motivation in the hospitality industry. In accordance with their research, major factors that affect motivation level of employee is training programs, growth opportunities, recognition and monetary and non monetary appraisals. In the above literature review, findings of various authors on service quality have been analysed so as to understand the concept of service quality as well as employee motivation.
In this literature review description is provided regarding conceptual framework of employee motivation and service quality. Furthermore, techniques of employee motivation has been discussed.
The limitation of the present literature review is that is focused solely on the hospitality industry. The documents written by the expert team of our writers are provided for writing assistance and support. Without giving proper citations, our clients are not allowed to use our researched material in any of the projects.
Facing Problem Writing dissertation. Hospitality involves the relationship process between the hotel and a guest. It also involves the act of being hospitable, such as guest reception and entertainment with friendliness, goodwill and liberality. Hospitality is also known as the act of giving care and kind-heartedness to whomever is in need.
Hospitality is important to modern day businesses, and one of the following topics could make for a good tourism dissertation:.
The case study of Lastminute. The case study of Holiday Inn Express. Tourism management is the discipline that deals with the generalised management along with entrepreneurial, specialised and practical skills and competencies required for effective and efficient outcomes for recreation and leisure travel.
Tourism is the fastest growing industry globally that has direct and indirect implications on economic, social and political indicators. In order to maximise the advantages and minimise the disadvantages from tourism development, the discipline has also included the perspectives of social sustainability and policy makers.
Traditionally, the countries that have natural comparative advantage were seen as the focal point of the tourism industry, however the economic relationship of the industry has led the countries lacking such comparative advantage to use their history, heritage, culture, festivals and mega-events to promote and develop tourism.
Topic suggestions below could help you narrow your research for your tourism dissertation. Critical evaluation of summer festivals in the UK as a source of domestic tourism development.
The difference in cost of medical procedures in different countries combined with the lower cost of travel has led to the development of medical tourism. The price dynamics of medical procedures in developed economies is developed under stringent regulatory and legal frameworks, which is coupled with higher cost of living in these economies, therefore resulting in significantly higher costs in comparison with emerging and developing economies.
This high cost differential is combined with deteriorating cost of international travel, which has resulted in the emergence of medical tourism. There may not be much literature to research in this area, but it may be an interesting area to research and discuss for your tourism dissertation. Get a Price Type of paper: Please specify the deadline in advance, to have some time to review the paper.
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ii ABSTRACT This study attempts to identify the quality attributes of the hotel services. To measure service quality and customer satisfaction in the hotel industry, there are some models.
SERVICE QUALITY AND CUSTOMER SATISFACTION Bachelor‟s Thesis ABSTRACT Ekaterina Makeeva Service Quality and Customer Satisfaction, 37 pages, 2 appendices Saimaa University of Applied Sciences, Imatra Unit of Tourism and Hospitality Degree Programme in Tourism hospitality industry related. top research paper writing sites Dissertation Help Service Quality Hospitality Industry medical residency personal statement editing service dissertation methodology.
Essay Outline/Plan Service; Dissertation Services; Dissertation Writing Service; Service Quality From Hospitality Industry Perception Marketing Essay. Print Reference this. Published: 23rd March, The purpose of this paper is to study and test a conceptual model importance of "service quality" in the hospitality industry. The way of the. Essay Outline/Plan Service; Dissertation Services; Dissertation Writing Service; Evaluating Service Quality In Hospitality Industry Tourism Essay. Print Reference this. Published: 23rd With this paper I aim to establish the importance of quality and quality management for the service industry sector with focus on the hospitality.